Debit Card Disputes: Asking Right Questions and Gathering Right Information

Mar 08, 2018 12:00pm -
Mar 08, 2018 01:00pm

Event Description

Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. 

  • What questions do you ask a consumer?
  • What is appropriate to ask and not to ask?
  • When do you open an investigation and close the investigation and what are your risks when notifying and communicating with a consumer regarding their debit card dispute. 
  • This regulation e webinar on debit card disputes will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while balancing Regulation E requirements. 

Best Business Practice Document: This webinar will include a frequently asked debit card dispute document to assist your front line and back office in handling debit card disputes. 


If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Jan 24, 2018.
Regular registration starts on Jan 25, 2018 and ends on Mar 11, 2018.
Late registration starts on Mar 12, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00