When people are upset or difficult to work with it can be a huge challenge- especially when you are trying to help them.  And it is easy to get frustrated, angry or disengaged. 

This session with people provide real applicable approaches and tools to stay grounded and channel the energy to a constructive conversation.  Learn how to conduct yourself and not get pulled into the negativity while gracefully redirecting the interaction.  

Michael T. Denisoff M.B.A., P.C.C., S.P.H.R. LEED-AP
Michael T. Denisoff is an expert in the disciplines of strategy and business, organizational effectiveness, training and development, executive coaching and human resource excellence.  As President and CEO of Employers Resource Association, he is focused on continually listening to the voice of the members, delivering the most relevant & potent services and ensuring the ERA is a Center of Excellence for Human Resources.