TMA Online Courses

TMA offers a variety of online training. 

  • Online Operator Training Level I and II - The Central Station Operators course empowers employees with the skills and understanding that are crucial before taking a call. They are presented with policies and procedures for handling the wide variety of situations they will face as central station operators and are given the chance to test their knowledge at every level of the content. Student results are measured and tracked in a state-of-the-art learning management system including a full transcript for employer evaluation. [MORE INFO]
  • Alarm Employee - This interactive training is designed to equip you with the tools you need on the job to more effectively deal with customers, public safety response agencies and internal departments. This course is divided into five modules covering all of the key topics that employees in a Central Station need to know [MORE INFO]
  • False Alarm Prevention - The False Alarm Prevention course provides information that is critical to understanding the alarm system process. You will learn about how alarms are processed and how the industry treats each and every alarm call [MORE INFO]
  • TMA Signature Series Webinars - TMA educational webinars are attended by security professionals at every level, not only in North America but worldwide. Webinars provide up-to-the minute information vital to the dynamic alarm industry. Topics span the range from marketing to personnel to industry trends to legislative and regulatory changes. [MORE INFO]
  • Telephone Doctor - Telephone Doctor, America’s premier provider of customer service training, offers award-winning instruction on effective telephone communication to clients that include Fortune 500 companies as well as small, family-owned businesses. [MORE INFO]

Browse our Course Catalog

Login information for the online course site may be different.  For Login support please contact techadmin@csaaintl.org