Legal:

• Application Process: 55+ community vs. Open Community, What you need to document, A secure system for application information – Red Flag Compliance,  Rejection letters or communication – what to tell the resident, Who can you reject and why – documenting the process
• Lease: Real life legal actions and lease issues, Terms of the lease – Multi-year, Increasing rent, Rules changes – why and how to do it, Year terms versus month-to-month, Collection under the lease, Fees, Waiver of liability/unconscionable terms, Lease to Own issues
• Resident Relations: Warnings versus Material Violation Notices, Animal control issues (dog bites, strays, behavioral problems), Signage and solicitation, When residents don’t get along – playing social cop, Positive marketing ideas that are legally wrong, How to handle the unauthorized resident, When the resident dies – what to do, Traffic and security
• Evictions: Naming the right defendant, The difference between First and Second Cause and what you want to do, How to prepare for a successful Material Rule Eviction, Trespassing letters, When to allow the evictee back, Post-residency criminal records and activity, The sex offender
• Retaliation Issues:  What they are and what the law states you can do, What to be aware of and how it can haunt you
• Fair Housing Issues: Assistance animals and physical accommodations, National origin issues/familial status discrimination, Extra occupant charges, Handicap  - drug and alcohol
• Resident Associations: what you can allow and should allow
• Abandoned Homes: What to do to get title

Management:

• Tactics on delivering violations and getting the residents to respond well
• Marketing
• More resident relations options
• Ways to find past residents to aid in abandoned homes searches
• Working with the health dept instead of against them