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CP103 Customer Service- 2/21/2013 WEBINAR

Feb 21, 2013 12:00pm - Feb 21, 2013 02:00pm
(GMT-08:00) Pacific Time (US & Canada), Tijuana

Event Type: Education: E-Learning
Category: Educational Seminar or Lecture

Description

 

Invest in Success with the Specialty Coffee Association of America’s Professional Development Programs

CP103 Customer Service Webinar
February 21, 2013 - 12-2 PM PST
BGA Member: $0
SCAA Member: $45.00
Non Member: $100.00

IMPORANT INFORMATION ABOUT HOW TO JOIN THE WEBINAR WILL BE CONTAINED IN YOUR REGISTRATION CONFIRMATION. PLEASE MAKE SURE YOUR EMAIL ADDRESS IS VALID AND CHECK YOUR EMAIL SPAM FOLDER IN CASE THE EMAIL IS BLOCKED BY YOUR FILTER. 

EACH REGISTRANT MUST BE ON LOGGED IN ON INDIVIDUAL COMPUTERS WITH A HEADSET AS THERE ARE INTERACTIVE NAD PARTICPATORY ELEMENTS TO THE WEBINAR   ATTENDEES MAY NOT SHARE A COMPUTER TO GET CREDIT.

Required class for BGA Level 1 Certification.

Outstanding customer service is a critical component of creating the specialty coffee experience. In this course, students will discuss customer service strategies with a focus on the specialty coffee barista but relevant for all members of the specialty coffee community. Students will be prepared to identify common steps of customer service, including differentiating between good and bad service, and discuss strategies to improve customer service interactions.

REGISTRATION INFO: Be sure to shop under your personal account, not your organization, to ensure education credits are tracked. Any registrations under an organization profile will not be tracked. If you have questions or need assistance setting up your profile, please contact membership@scaa.org.


Early registration ends on Dec 19, 2012.
Regular registration starts on Dec 20, 2012 and ends on Feb 21, 2013.
Late registration starts on Feb 22, 2013.
All times are 12:00am (GMT-05:00) Eastern Time (US & Canada).
 

 
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