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CP103 Customer Service - 11/1/12 - Webinar

Nov 01, 2012 10:00am - Nov 01, 2012 11:00am
(GMT-08:00) Pacific Time (US & Canada), Tijuana

Event Type: Education: E-Learning
Category: Educational Seminar or Lecture

Description

 

Invest in Success with the Specialty Coffee Association of America’s Professional Development Programs

CP103 Customer Service Webinar
November 1, 2012 - 10 AM PST
BGA Member: $0
SCAA Member: $45.00
Non Member: $100.00

IMPORANT INFORMATION ABOUT HOW TO JOIN THE WEBINAR WILL BE CONTAINED IN YOUR REGISTRATION CONFIRMATION. PLEASE MAKE SURE YOUR EMAIL ADDRESS IS VALID AND CHECK YOUR EMAIL SPAM FOLDER IN CASE THE EMAIL IS BLOCKED BY YOUR FILTER. 

EACH REGISTRANT MUST BE ON LOGGED IN ON INDIVIDUAL COMPUTERS WITH A HEADSET AS THERE ARE INTERACTIVE AND PARTICPATORY ELEMENTS TO THE WEBINAR. ATTENDEES MUST NOT SHARE A COMPUTER IN ORDER TO RECEIVE COURSE CREDIT.

Required class for BGA Level 1 Certification.

Outstanding customer service is a critical component of creating the specialty coffee experience. In this course, students will discuss customer service strategies with a focus on the specialty coffee barista but relevant for all members of the specialty coffee community. Students will be prepared to identify common steps of customer service, including differentiating between good and bad service, and discuss strategies to improve customer service interactions.

REGISTRATION INFO: Be sure to shop under your personal account, not your organization, to ensure education credits are tracked. Any registrations under an organization profile will not be tracked. If you have questions or need assistance setting up your profile, please contact membership@scaa.org.


Early registration ends on Oct 03, 2012.
Regular registration starts on Oct 04, 2012 and ends on Oct 31, 2012.
Late registration starts on Nov 01, 2012.
All times are 12:00am (GMT-05:00) Eastern Time (US & Canada).
 

 
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