Safe and Secure Libraries: Helping Staff Deal with Challenging Patrons

Jan 17, 2019 03:00pm -
Jan 17, 2019 04:00pm

Event Description

Safe & Secure Libraries: Helping Staff Deal with Challenging Patrons​
2:00 - 3:00 pm

Spend an hour online with one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, drug users, gang members, thieves, Internet hogs, and others who want to disrupt the library. His popular webinar program offers practical and realistic tools that will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a law enforcement officer, mixed with his use of humor. Learn safe workplace behaviors, security measures, personal protection methods, and how to activate your “high-risk” customer service skills.

Here’s what Steve covers in this fast and empowering webinar program:
• The “New” Library Environment
• Our list of challenging patrons: From pets to pedophiles
• Opiate users and Narcan
• Managing homeless and mentally ill patron behavior
• Issues enforcing our code of conduct
• Using space, distance, and proxemic barriers
• Setting better boundaries with patrons
• Workplace violence: The run-hide-fight response to active shooters
• Our library facility security plan
• Better interactions with the police
• Verbal judo: The L.E.A.P.S. model

Presenter: Dr. Steve Albrecht


Event Type:Training
Early registration ends on Nov 27, 2018.
Regular registration starts on Nov 28, 2018 and ends on Jan 13, 2019.
Late registration starts on Jan 14, 2019.
(GMT-05:00) Eastern Time (US & Canada)