Build Better Working Relationships at Your Library​

October 18th, 2018; 2-3 PM EST

Your co-worker frequently agrees to a task and then it doesn’t get done. Another is not pulling their weight. You thought your employee understood the assignment but…

When we address issues like these it's tempting to repeat ourselves or talk louder. We might ramble, or send an email and hope for the best. We might work around them, creating more work for ourselves.

In this lively and practical session you will learn tactics to engage with others to create a foundation for more effective interactions – useful no matter what your role at your library.

Participants come away with tips like these, to transform conversations and pave the way for more successful outcomes.

•A counter-intuitive method to be heard – stop talking.
•How to choose what to say and when, and why that’s important.
•Questions to advance a discussion.

Participants report they find these skills useful at work and in life.