Nonverbal tools that eliminate conflict
This is the second part of new Core Training. Topics Covered:
• Why it doesn’t matter what you say (especially when working with vulnerable folks)
• How nonverbal communication drives conflict
• The two parts of conflict (spoiler alert – you can only control one of them!)
• Five tools that eliminate most conflicts
TRAINING INCLUDES:
Printable infographic
Interactive workbook
Certificate of completion
Presented by: Ryan Dowd
If you're unable to attend live, the training will be uploaded to SEFLIN Niche Academy within 5 days of the live training.
Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons? Sign up here.
Registration closes 12/14/2022
Note: This is a “members-only” webinar. Please do NOT share this link outside of your organization!
This project was funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida’s LSTA program is administered by the Department of State’s Division of Library and Information Services. For FY2022-23, 74% of the total costs for the SEFLIN Continuing Education Program 2022-23 ($218,625) is supported by federal money. The total budget of the project is $296,692.