Homeless De-Escalation 201

Dec 15, 2022 02:00pm -
Dec 15, 2022 03:00pm
(GMT-5)

Event Description

Nonverbal tools that eliminate conflict

This is the second part of new Core Training.  Topics Covered:

•    Why it doesn’t matter what you say (especially when working with vulnerable folks)
•    How nonverbal communication drives conflict
•    The two parts of conflict (spoiler alert – you can only control one of them!)
•    Five tools that eliminate most conflicts

TRAINING INCLUDES:
Printable infographic
Interactive workbook
Certificate of completion

Presented by: Ryan Dowd

If you're unable to attend live, the training will be uploaded to SEFLIN Niche Academy within 5 days of the live training.
Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons?  Sign up here.

Registration closes 12/14/2022

Note: This is a “members-only” webinar. Please do NOT share this link outside of your organization!

This project was funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida’s LSTA program is administered by the Department of State’s Division of Library and Information Services. For FY2022-23, 74% of the total costs for the SEFLIN Continuing Education Program 2022-23 ($218,625) is supported by federal money. The total budget of the project is $296,692.


Event Type:Training
Category:Community
Early registration ends on Dec 05, 2022.
Regular registration starts on Dec 06, 2022 and ends on Dec 13, 2022.
Late registration starts on Dec 14, 2022.
(GMT-05:00) Eastern Time (US & Canada)