Negativity in the workplace” – the phrase has become almost cliché, hasn’t it? And the fact that it’s so “common” speaks volumes about the environments we face when we show up for work every day. Lower morale, lower productivity, lower customer service.

So what can we do about such a predictable, but demotivating, scenario? In this half-day face-to-face workshop, we’ll cover three primary sources of negativity in our workplaces: our patrons, our co-workers, and ourselves! We’ll discuss what causes it, how we can recognize it, and specific tips on how to handle it.

Don’t miss this opportunity to spend time reflecting on this very human side of your workplace. You’ll come away with a new perspective on what others perceive as inevitable – you’ll discover ways to deal with it!

Location:  Miami-Dade Public Library System, West Dade Regional Library, 9445 Coral Way, Miami, FL  33165  

About the Presenter

Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.