This Customer-Centered program is recommended for any staff member who interacts with customers (patrons) on a regular basis.
This half-day program deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive workshop, presented in a manner that makes the session an enjoyable and valuable learning experience. The impact of the program will be reflected in improved employee job satisfaction and greater effectiveness with customers and coworkers.
Topics include:
- Why People Stop Coming Back
- How Customers Evaluate Service
- Healthy Attitudes vs Deadly Attitudes
- The Impact of Words-- Words to Use vs Words to Lose
- The Power of a Smile
- The Value of Thank You
- Customer MAGIC (Making a Good Impression Counts)
Presenter: Stephen Wishnack, Think & Do
Location:
Parkland Library
6620 University Drive
Parkland, FL 33067
Registration deadline: 01/03/2013
Participation in this class can count toward the requirements for a certificate in the Paraprofessional Roles and Skills Training Track (SEFLIN members only).
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.
Non-Member Registration Form