Handling Customer Complaints Without Taking Things Personally (Face-to-face)

May 17, 2012 01:30pm -
May 17, 2012 04:30pm

Event Description

Need a customer service tune-up? Join Andrew Sanderbeck for a full day of customer service training - Handling Angry Customers with Tact and Skill in the morning and Handling Customer Complaints Without Taking Things Personally in the afternoon (register for each session separately). Spend the day with Andrew and be refreshed and ready to tackle your busy public service point tomorrow!

Handling Customer Complaints Without Taking Things Personally

Do you let your co-workers or unhappy patrons angry words get you down?
 
The Handling Customer Complaints Without Taking Things Personally presentation gives information and techniques to help you handle both internal and external customer complaints without feeling personally attacked or getting angry and defensive.
 
Participants of this workshop will learn and begin to master:

  • 3 powerful techniques for not taking things personally
  • The benefits of not taking things personally

Presented by: Andrew Sanderbeck

Location:
SEFLIN/FAU Libraries Meeting Room
Wimberly Library, Ofc. 451
777 Glades Rd
Boca Raton, FL 33431

Registration deadline:  05/10/2012

Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.

Non-Member Registration Form


Event Type:Training
Category:Programming
Early registration ends on Mar 26, 2012.
Regular registration starts on Mar 27, 2012 and ends on May 16, 2012.
Late registration starts on May 17, 2012.