Trauma basics & the five most important seconds of conflict
- How your actions influence the person’s brain (and behavior!)
- Four specific ways that conflict can be more challenging when you work with people who have experienced trauma.
- Five de-escalating tools that you want to get right.
- Video examples of how to enforce rules and deal with upset customers.
Live Q&A with Ryan
Certificate of completion
If you're unable to attend live, the training will be uploaded to SEFLIN Niche Academy within 5 days of the live training.
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Note: This is a “members-only” webinar. Please do NOT share this link outside of your organization!