Dealing with Difficult People is a two-part online series that will be held on October 8-9, 2013.
Chances are, you have dealt with a difficult person at some point in the past (maybe today??). It doesn’t seem to get any easier, does it? With the tips you learn in these sessions, you may never consider it “easy,” but you will begin to understand why they behave the way they do – and after all, it’s the behaviors we find difficult, isn’t it? AND, we’ll discuss tips on how to handle those behaviors.
Give your self-confidence – and self-awareness – a boost by attending one or both of these workshops!
Part 2: Cool, Calm and Collected
In the second session of the Dealing with Difficult People series, “Cool, Calm and Collected,” we’ll continue to delve into behaviors that irritate us, by learning about those who always say nothing, no, or yes (which can be so frustrating!), as well as those who tend to explode. We’ll spend some time on how to stay cool, calm, and collected – what can we do to stay calm in the face of someone else’s difficult behavior? What are the steps we should follow if we choose to confront someone about their behavior? We’ll also leave with a list of key points to remember when dealing with difficult behaviors.
Register separately for Dealing with Difficult People Pt. 1: Why and Who?
Note: Either of these sessions will help you be more effective in dealing with difficult people - we encourage you to attend both to get the maximum benefit!
This webinar series will be delivered via SEFLIN Connect. Log-in information will be emailed approximately one week before the course.
Presented by: Linda Bruno
Linda has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.
Registration deadline: 10/02/2013
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.
Non-Member Registration Form