9 Ways to Stay Cool, Calm, and Collected
Tuesday, December 17, 2019
2:00 pm - 3:00 pm
Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a volunteer dealing with staff members and patrons, the people we interact with in our library environments can sometimes trigger emotions that don’t always serve us well.
In this fast-paced 60-minute webinar, we’ll look at why we travel that path to begin with – and how we can put the brakes on before our anger gets the best of us – or someone else. We’ll discuss how we can use emotional intelligence to stay cool, calm, and collected, allowing us to take a step back to reassess what’s really going on in a difficult situation.
Give your self-confidence – and self-awareness - a boost by attending this webinar!
Presenter: Linda Bruno
Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.