This four-hour live online class will be held on May 1-2, 2012. Students must attend both days.

Library staff who find themselves in the position of being the service provider may wish to acquire or refresh some of the fundamental skills of reference service, or simply increase their confidence in performing these functions.

During this class, students will learn the fundamentals of reference service. It is not unusual for information seekers to be assisted by library assistants, paraprofessionals, student assistants, and other categories of library staff. With many libraries trending towards blended service points, merging the reference desk with other access services, this is becoming more common all the time. Library staff who find themselves in the position of being the service provider may wish to acquire or refresh some of the fundamental skills of reference service, or simply increase their confidence in performing these functions. If this sounds like you, then this class is for you! 

Learning Outcomes:
By the end of this workshop you will be able to:

• Conduct reference interviews
• Provide ready-reference answers
• Find and evaluate quality information resources
• Provide excellent customer service to information seekers

Presented by: Jennifer Bielewski, Lyrasis

Registration deadline:  04/23/2012

Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.

Non-Member Registration Form