Q&A with Ryan Dowd

This webinar will be all questions from you:

• You can submit questions in advance here: http://www.homelesslibrary.com/qandawebinarsurvey.html 
• Ryan will be taking live questions also

The types of questions you can ask:

• Is there a specific patron that you are unsure how to handle and would like guidance?
• Did you have a situation with a homeless patron and you're not sure whether or not you dealt with it correctly?
• Do you have specific questions about people experiencing homelessness, poverty, mental illness, or substance abuse?
• Have you heard something about people experiencing homelessness and you're not sure whether or not it's true?
• Do you have a coworker who struggles when dealing with challenging patrons and want to know how to help him/her?

This webinar is limited to the first 1,500 people. The recording will be available on the SEFLIN NicheAcademy a few days later.

Presented by Ryan Dowd:

• Author of the American Library Association book, The Librarian’s Guide to Homelessness.
• Executive Director of a large homeless shelter outside of Chicago.
• Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.