The Communication Skills Series includes three one-hour webinars geared toward library support staff or any staff interested in professional development.
Pt. 1: How to Get Others to Listen to You
There are those who command attention when speaking and others who barely get noticed. If you feel you're one of the “barely noticed,” remember that communication skills are just that – skills to be learned.
With a little practice and a lot of determination you can use a few of the tested and tried ways to make others give you their undivided attention, and become keen listeners to you.
This webinar will help you to develop effective communication skills so your words get heard.
In this one-hour program we’ll examine:
- 5 Key Areas to Focus on When Delivering Your Message
- Multiple Tried and True Techniques to Keep People’s Attention and Desire to Listen to You
- 6 Steps to Practice Before You’re Speaking to Others
This webinar will be delivered via SEFLIN Connect. Log-in information will be emailed approximately one week before the course.
Presented by: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Registration deadline: 01/31/2013
Participation in this class can count toward the requirements for a certificate in the Paraprofessional Roles and Skills Training Track (SEFLIN members only).
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.
Non-Member Registration Form