Attendee Criteria:

• From Industry Brands: Customer care executives and other senior-level decision makers or executive leaders representing all industries. This includes individuals with senior-most responsibility for customer care or those who set strategy related to the function.

• From Vendor/Supplier Organizations: Participation limited to two (2) representatives at the Executive Summit. Representatives must be senior executives or strategic decision makers with relevant background or knowledge of summit topics.

Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 per registration will be charged on refunds received on or before March 20, 2015. No cancellations or refunds after March 20, 2015. Substitutions will be gladly accepted at no charge until March 20, 2015. A $175 fee per registration will be charged on any substitutions made after March 20, 2015. Registration transfers to future meetings will not be accepted.