Retail Summit: IN PERSON

Location| Hyatt Regency Indianapolis | One South Capital Ave, Indianapolis, Indiana 46204

 

WED SEP 14, 2022 | 8:30am - 1:00pm ET | A Hybrid Event: In-Person & Virtual

Breakfast & Lunch Included! (Networking Breakfast from 8:00am - 8:30am)
 

Learn from the shared experience of other retail customer service experts as we address key topics changing the landscape of CX in a constantly evolving business world.

Topics to include:

Managing Customer Retention and Engagement through Voice of Customer feedback and Marketing insights
Hear directly from Daren Hull, President of Vera Bradley - who is at the helm of the leading women's handbag, home and travel brand celebrated globally for inspiring and connecting women with its innovative designs, iconic patterns and brilliant colors for 40 years. Daren will share secrets from his proven track record of conceiving and growing businesses and building and delivering scalable programs which drive revenue and reduce costs in both national and international settings. 

UberAgents and DoorDash for Contact Centers?
With the rise of a Gig Economy, the need for schedule flexibility is critical. Learn how companies are connecting the need for agents with the expectation for flexibility. Join industry experts from LiveOps and ShyftOff as they share insights and real world solutions.

Build Recognition & Engagement Programs to Build Loyalty & Retention
Just like customers, our associates and agents have specific needs too! During this session, we'll take a look at winning recognition programs designed to appeal to every employee.

How Customer Service is NOT Synonymous with Customer Experience and Why Both Matter
Presented by Stacy Sherman, award-winning Marketing and Customer Experience Executive, author and speaker - known for her Heart & Science™ framework which accelerates customer retention, referrals and revenue, fueled by an engaged workforce. She's been leading strategy and execution for 25 years at reputable brands including AT&T, Verizon, Schindler Elevator Corp, Martha Stewart Crafts and LiveOps.