Join the SOCAP Greater Philadelphia for the STAR Awards and
“Let Your WHY create your WOW!”
presented by Sharon Mast, President and Founder of Spark Solutions and Support
You're invited to join us as we honor and celebrate the hard work of our contact center representatives and support teams at the annual SOCAP Top Achiever Recognition (S.T.A.R.) Award Luncheon. Award recipients and guests will be treated to a hot luncheon and gracious hospitality courtesy of Crayola LLC., including a morning visit to The Crayola Experience!
We encourage you and your company to nominate individuals from your contact center who make a difference every day with their positive attitude, willingness to lend a hand and forward thinking in everything they do. Be it a representative, floor leader, supervisor or trainer - if they are invaluable to your company then we want to hear about them!
Download the STAR Nomination Form Here: https://scpelc.egnyte.com/dl/Ili2zolMt8
We’ll learn how to “Let our WHY create our WOW!” presented by Sharon Mast, President and Founder of Spark Solutions and Support. Whether you are a business owner, a manager or an employee, ask yourself, “WHY do I do what I do?” “WHY should you engage with us, buy from us, be loyal to us?” WHY tells people what we stand for – it speaks to our emotional brain which drives our connections and decision making. A good WHY creates a synergy throughout the organization that allows your culture to thrive even through hard times. When you start with WHY, you create WOW!
About the speaker: Sharon Mast is the President and Founder of Spark Solutions & Support. She is sought out for her expertise in the areas of social and emotional development and organizational culture — both critically needed in today’s global environment. She marries a solid 30-year career in the medical and business arena with a graduate degree in Counseling, allowing her to help organizations create and foster better, more effective workplace cultures and to help individuals take charge of adding value to their own lives. She has been an invited speaker and workshop facilitator for several national and international conferences. Sharon’s clients include individuals, businesses, schools, and organizations from all over the U.S. and several international countries. Sharon is a committed community member who volunteers her time with several local agencies, including the United Way of Berks County and the Reading-Berks YMCA. Sharon has been featured numerous times on radio, television and in newsprint. In addition to being a certified John C. Maxwell Team member, she is a certified facilitator and trainer and a Master Trainer for The ACT FORMULA® Certification program. She is also a member of the American Society of Training and Development and the National Speaker’s Association.
Agenda
9:30am – 11:30am
The Crayola Experience
11:30am – 12:00pm
Registration and Networking
12:00pm – 1:00pm
Opening remarks and luncheon
1:00pm – 2:00pm
Interactive Presentation by Sharon Mast
2:00pm – 3:00pm
S.T.A.R. Award Ceremony
Please note: The event will begin at The Crayola Experience, 30 Centre Square, Easton, PA 18042 at 9:30 AM. Then at 11:30 AM, we will move to the Grand Eastonian Suites Hotel, 140 Northampton Street, Easton, PA 18042 which is right down the block from the Crayola Experience Building for the hot luncheon, presentation, and awards.