Please join us for the NYC Chapter final event of 2014 on December 4th. Featured will be an interactive Best Practices Session followed by a Holiday Celebration.
Engage in several roundtable discussions on select industry hot topics and join us in recognizing our Coach and Representative of the Year. This meeting format will allow you to choose the sessions in which you want to participate. Move from break-out room to room or stay with 1-2 topics. The agenda is customized to meet your needs.
Topics Agenda:
- Handling Online Reviews – We need Yelp!
- Labeling Issues – Ingredients in the news and the challenges of addressing them.
- Handling escalated complaints – When a complaint makes it to the top!
- Evolving Role of CS Reps – Meeting rising consumer expectations.
Award Nomination Information:
Please use the links below to submit nominations. Feel free to submit nominations of star performers from in-house or outsourced teams. Nominations must be received by November 14th, 2014.
2014 Rep of the Year Award - https://www.surveymonkey.com/s/REPOFYEAR
2014 Coach of the Year Award - https://www.surveymonkey.com/s/NYMETROCOACHOFYEAR
Winners will be selected by the Chapter Board members and announced at the final 2014 NYC Chapter meeting on December 4. All nominees are invited to attend the meeting at no charge. Attendance is not required to win but is strongly encouraged!
Special thanks to LivePerson for hosting this special event!