​SOCAP's 2019 Customer Care Summit Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before March 24, 2019. No cancellations or refunds after March 24, 2019. Substitutions will be gladly accepted at no charge until March 24, 2019. A $175 fee will be charged on any substitutions made after March 24, 2019. Registration transfers to future meetings will not be accepted. Social finale registration transfers will not be accepted.​

Photography Notice: Be aware that by participating in SOCAP’s Customer Care Summit, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.