Join us on Thursday, December 3rd, 2020 at 1:00 pm - 2:00 pm EST for a Webinar Sponsored by CallMiner.

 

"How Customer Interaction Technologies Support Optimal CX Response to Crises"

Speaker:  Steve Chirokas, Director of Product and Channel Marketing of CallMiner

 

Coronavirus has seismically shocked the CX world with uncertainty and fear that is fundamentally changing how customers perceive and engage with organizations, in many cases with new work-at-home contact center agents.  Satisfaction and loyalty drivers are now influenced by more rapidly changing events, emotional repercussions and the unexpected.

Join us as we provide an overview of how organizations can leverage CX Insight Technologies and best practices to dynamically provide meaningful, actionable insights in times of both crisis and business normalcy to achieve improved customer experiences.