2021 Jun 16 & Aug 11 - CX Journey Mapping Workshop

Jun 16, 2021 01:00pm -
Aug 11, 2021 03:00pm
(GMT-5)

Event Description

CX Journey Mapping Workshop

JUNE 16th 1:00-3:00 ET | AUG 11th 2:00-3:00pm ET | $99 Members & $199 Non-Members

Each registration covers both the June 16th and the August 11th sessions.

Journey maps are a powerful tool to identify opportunities for improving customer experiences. Join SOCAP for an interactive, virtual workshop facilitated by Shellie Vornhagen, CXO at Astute Solutions, as she walks through the importance of customer journeys, how to leverage CX mapping to drive strategy, and how to start the process at your organization.

During this workshop, participants will learn:

  • The importance of journey mapping in steering CX strategy
  • The process of CX journey mapping and who to include on the development team
  • Available online tools to help create a personalized organizational CX journey map

Participants will leave session 1 with a "homework assignment" then reconvene on Aug. 11th to share the success and obstacles encountered while developing their plans and hear from others who face similar circumstances.

 


Event Type:OLD Education
Category:OLD Educational Program
Early registration ends on May 13, 2021.
Regular registration starts on May 14, 2021 and ends on Aug 11, 2021.
Late registration starts on Aug 12, 2021.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 2021 CX Journey Mapping 6.16.21 & 8.11.21
Member Fee: $99.00$99.00$99.00
Non-Member Fee: $199.00$199.00$199.00