2021 SOCAP Symposium | Emerging Horizons
Oct 17th – 20th | Wyndham Grand in Clearwater Beach, Florida
Advancing technology combined with evolving business landscapes are contributing to customers' rapidly growing expectations. Businesses need to remain consumer-centric in order to offer a unique competitive advantage and stay ahead of the curve. We may be tired of talking about the pandemic, but we just can't deny that it changed everything - it forced customers to rely on technology, catapulted e-commerce at the speed of light, made self-service a necessity and exploded the demand for chat bots in order to meet the growing demand for serving our customers in real time.
And we haven't even mentioned how it affected call center operations, which were quickly pivoted to work from home environments.
We battled through. We learned a lot. We see the Emerging Horizons and we want you to join together with your colleagues from the US and Canada to share what you've learned so we can grow together and continue to develop the next generation of Customer Experience experts at the 2021 SOCAP Symposium in Clearwater Beach, Florida.
Join us as we focus on the customer of the future at our next in-person learning symposium, “Emerging Horizons”. Look for more details on SOCAP’s reunion in upcoming weeks, as we design a plethora of educational and networking sessions to help you and your staff members become the best CX professionals you can be! Nothing can replace the personal engagement we are all longing for, so get ready for an epic reunion in Florida and mark your calendar today!