On-Demand Online Course - Live Chat with Customers: How to Do it Right

Jan 26, 2015 12:00am -
Dec 31, 2100 12:00pm

Event Description

This online program will equip you with essential skills to leverage live chat in your customer care and engagement operations. This comprehensive three-part training course on live chat and how to get measurable results is perfect for your entire team, including agents, managers or supervisors.

Customers love chat. Across demographics, they’re using it to connect with companies. Whether your customer care organization is already chatting with customers or you’re planning to launch chat, you need to know how to do chat right. Enroll in this three-session online course, and you’ll learn:

  • How to develop high-quality chat
  • How to choose agents who can chat with customers
  • How to measure the quality of your chat communication
  • How to tell whether your team is succeeding at chat

During this short course, Leslie O'Flahavan will share real-life successes in chat, including a brand case study from Jockey International. Glean insights from their experiences with chat and enhance your operations.

Participants must complete all three modules and pass a final assessment to receive a certificate of completion.

Registration Rates:
Member: $99
Non-Member: $149

Event Type:Education
Early registration ends on Jan 25, 2015.
Regular registration starts on Jan 26, 2015 and ends on Dec 30, 2100.
Late registration starts on Dec 31, 2100.
(GMT-05:00) Eastern Time (US & Canada)