2021 Fall Retail Summit | THU Oct 28th | 11am - 4pm ET | A Virtual Event

Turning the “Why” into ROI

We rely on so many different systems to understand elements of what’s driving our consumer experience and operational performance. The challenge lies in bringing these together to see the full picture, identify new opportunities and take action within our teams and across the business to improve CX. Learn how Newell Brands partnered with Operative Intelligence to tackle this big data challenge and discovered exactly how the business and contact center can better support their consumer’s needs.

Dynamic Customer Engagement

Gartner Research will present Dynamic Customer Engagement.  Participants will learn about this enterprise strategy for using data and analytics to discover insights to drive highly personalized & contextual actions that enable intelligent, frictionless, and consistent experiences resulting in increased revenue, reduced cost and improved customer experience results.

Auld Lang Syne Boomer- Goodbye to Email

Why e-mail is going the way of snail mail.  Learn how a panel of Retail companies have eliminated e-mail and are focusing on other channels to meet consumers where they want to be.  

That Was Easy

From one click ordering to no returns needed for refund and replacement. Why the consumer demands more and brands who don’t deliver get left behind.

Providing a seamless experience for the customer regardless of how they choose to shop with you – Online, In-store or via the Contact Center. How are brands making it possible and easy to start in-store and finish online or vice versa? Hear from panelists on how they keep their channels connected and the experience as seamless as possible.