SOCAP Chicago Chapter Presents:
The Challenges of Customer Expectations
Thursday, September 25th
9:00am – 5:00pm
Arlington Park Racecourse
2200 West Euclid Avenue
Arlington Heights, IL
www.arlingtonpark.com
Attire: Business Casual
Cost: $95 members $105 non-members
Join us at Arlington Park for an energizing Triple Crown Affair!
You are welcome to attend a fast and fun-filled event to learn best practices on how to stay “a length” ahead of your customer’s expectations! During the course of the day, you will also have ample time to network with other SOCAP members in our private Silks at 2200 venue. SOCAP will provide a great lunch, including beer/wine. Plus, in the afternoon, you will have an opportunity to either bet on the ponies or just simply watch fabulous horse racing from a private viewing area. Post time is 1pm!
Opening remarks with Matthew D'Uva, President and CEO, SOCAP International
Matthew will provide opening remarks and review some of the highlights of upcoming programming including the 2014 SOCAP Annual Conference and new resources that will be available this fall!
Into the Starting Gate:
Our Keynote Speaker Gina Schaefer, Ace Hardware - Center for Excellence
A passionate entrepreneur who grew her company from one to nine units in a nine year period, Gina leads a multi-million dollar small business that employs 175 people in the D.C. area. Gina’s passion for urban markets and the ability for women to succeed in all aspects of the hardware industry - is evident in her drive to tackle innovative solutions to profitably grow and advance her business as well as the businesses of Ace retailers across the globe. In this session we will also gain insight into Gina’s commitment to the “Return to Main Street “movement which helps consumers understand the great need to revitalize their communities and shop local!
Inside the Paddock -A Panel Discussion with Expert Moderator on Customer Experience, Brenda Dunn Kinney
Brenda will lead a panel discussion on customer expectations with leaders from various industry companies including:
Orbitz Worldwide-Steve Sedlak Inktel Contact Center Solutions-Mark Hamilton
Merrick Pet Care- Pete Brace AIM Specialty Health-Chris Kurtenbach
Performance Technology Partners-Trent Miller
Heading Towards the Finish Line with Horseracing and Speed Dating Discussions
The afternoon will be filled with horse racing, and in-between post-times, we will have roundtable discussions with our keynote speaker, our panelists, and a chance to network with our sponsors!
Race Agenda & Times
- 9:00 – 9:30 am Registration
- 9:30 – 10:00 am Kick-off with Kim McMiller
- 10:00 – 11:30 am Keynote Speaker – Gina Schaefer - ACE Hardware Center for Excellence
- 11:30 – 11:45 am Break
- 11:45 am – 12:45 pm Panel Discussion
- 12:45 – 2:00 pm Lunch/Bar Open – Networking and Horseracing
- 2:00 – 5:00 pm Speed Dating Discussions with Speakers, Panelists, and Sponsors
Our Winner's Circle Sponsor:
Our Quarterhouse Sponsor:
