Ethical Practice - What happens if a complaint is filed?
Psychiatric Rehabilitation Practitioners who participate in the CPRP Certification Program are required to sign and agree to uphold the USPRA Code of Ethics. A Practitioner’s signature on the Practitioner Code of Ethics creates the presumption that the Practitioner has read the Code and understands its principles and the consequences of violating the Code. Such agreement is made at the time of application to the certification program and with each third-year renewal application. Any complaints alleging violation of the Code of Ethics is reviewed by an Ethics Review Panel of the Certification Commission for Psychiatric Rehabilitation.
Complaints may be made by people receiving services from the Certified Psychiatric Rehabilitation Practitioner (CPRP), by colleagues of the Practitioner, and by other interested parties. The Director of the Certification Program is available to take any calls suggesting potential violations and will supply information about the Code of Ethics and the complaint process.
When a complaint is made, the CPRP will be immediately notified and asked to respond to the complaint in writing. The practitioner will have 30 days to prepare a response and submit it to the Ethics Review Committee. The complainant or the accused practitioner may request a hearing in person. Any expenses associated with an in-person hearing must be borne by the individual or agency requesting the face to face meeting.
Members of the committee will have 30 days to review the complaint, and to request additional information from either party. The Ethics Review Committee will then meet and discuss their findings. The Committee may vote to any of the following findings:
The complaint is not valid and is dismissed.
The complaint is judged valid. The accused Practitioner will be told to cease unethical activity. The accused Practitioner will be suspended from the Certification Program for a specified amount of time (1 to 3 years). The suspension will be publicized on the USPRA website.
The complaint is judged valid. The accused Practitioner’s certification will be permanently revoked. The revocation will be published on the USPRA website.
The Chair of the Ethics Review Committee will forward the findings to the accused and the complainant. The findings of the Committee may be appealed to the Certification Commission. The findings of the Certification Commission are final and binding.
Appeal of an Adverse Action
The Commission provides due process to applicants and certificants affected by adverse decisions of the Certification Commission. Appeal of suspension or revocation of the credential by an Ethics Review Panel will be heard by an ad-hoc Appeal Review Panel of the Certification Commission. The accused shall retain the credential during the appeal process, and shall meet all requirements for renewal of the credential as they come due in order to preserve his/her standing for appeal.
The appellant must initiate the appeals process by submitting a letter of appeal. The letter must be received by the certification department within 30 days after receipt of the notice to the appellant of action taken. The letter should include the relevant facts of the matter and the action taken, the resolution requested and any new information the practitioner would like the review committee to consider. The appellant will be notified of the panel’s decision in writing within 90 days of the date on the appeal letter.
After hearing all relevant facts and arguments, the Appeals body may find:
The action was legitimate and stands
The action was legitimate, but the terms of the non-approval, suspension and/or revocation will be adjusted
The action is not legitimate and the requested relief will be granted.
The Appeal Review Panel consisting of members and non-members of the Commission (3-5 total), will be appointed by the President of the Commission. Non-members would be CPRPs in good standing, and would outnumber the members. Decisions of the Appeal Review Panel are final and binding.