Filing a Grievance

Psychiatric Rehabilitation Practitioners who participate in the CPRP Certification Program are required to sign and agree to uphold the USPRA Code of Ethics. A Practitioner’s signature on the Practitioner Code of Ethics creates the presumption that the Practitioner has read the Code and understands its principles and the consequences of violating the Code. Such agreement is made at the time of application to the certification program and with each third-year renewal application. Any complaints alleging violation of the Code of Ethics is reviewed by an Ethics Review Panel of the Certification Commission for Psychiatric Rehabilitation.

Complaints may be made by people receiving services from the Certified Psychiatric Rehabilitation Practitioner (CPRP), by colleagues of the Practitioner, and by other interested parties.  The Director of the Certification Program is available to take any calls suggesting potential violations and will supply information about the Code of Ethics and the complaint process.

Complaints shall be made in writing and submitted to the President of the Certification Commission at the following address:

Chair, Certification Commission

c/o Chief Staff Officer

US Psychiatric Rehabilitation Association

1760 Old Meadow Rd, Suite 500

McLean, VA 22102


The complaint must specify exactly which principle in the code is being violated and how.   When a complaint is made, the CPRP will be immediately notified and asked to respond to the complaint in writing.  The practitioner will have 30 days to prepare a response and submit it to the Ethics Review Committee. The complainant or the accused practitioner may request a hearing in person.  Any expenses associated with an in-person hearing must be borne by the individual or agency requesting the face to face meeting.

The certification staff will provide copies of the complaint and response to all members of the Ethics Review Committee.  The members of the committee will have 30 days to review the complaint, and to request additional information from either party. The Ethics Review Committee will then meet and discuss their findings.  The Committee may vote to any of the following findings:

  1. The complaint is not valid and is dismissed.
  2. The complaint is judged valid.  The accused Practitioner will be told to cease unethical activity.  The accused Practitioner will be suspended from the Certification Program for a specified amount of time (1 to 3 years).  The suspension will be publicized online at
  3. The complaint is judged valid.  The accused Practitioner’s certification will be permanently revoked.  The revocation will be published online at 

The Chair of the Ethics Review Committee will forward the findings to the accused and the complainant.  The findings of the Committee may be appealed to the Certification Commission.  The findings of the Certification Commission are final and binding.