Chapter by Chapter Overview: The GIS Management Handbook
Chapter 1, GIS Management Overview and Context, identifies and defines concepts, terminology, and key issues and provides a context for the discussion of specific program and project management topics in subsequent chapters.
Chapter 2, GIS Program Development, addresses the methodologies associated with implementing a GIS.
Chapter 3, GIS Program Organizational Structure, Governance, and Coordination, covers a range of concepts, issues, and practices in GIS program development. It addresses critical topics associated with GIS program management, including organizational structure, program planning and development, financial management, human resources, technical and operational management, and communications, among other topics.
Chapter 4, Human Resources, deals with critical aspects of managing people—creating and sustaining a productive workforce for high-quality GIS operations and services. It addresses needs for GIS staff positions and compensation, staff recruitment and hiring, and non-traditional options for staffing. This chapter provides an overview of personnel policies and legal implications, employee morale and satisfaction, approaches for effective work delegation, and employee performance evaluation. There is a passage on professional ethics, management of professional development and training, and suggestions on manager transition and stress management.
Chapter 5, Funding, Financial Management, and Multiorganizational Agreements, covers a comprehensive spectrum of topics related to GIS program finances. This includes a review of program budgeting and the policies and operational procedures for managing procurements of products and services. This chapter includes a detailed discussion of funding sources and strategies for GIS programs and ideas on revenue generation from the sale of GIS products and services. It concludes with a discussion of inter-organizational funding agreements, license fees, and collaborative agreements that support GIS program financing.
Chapter 6, GIS Program Legal Issues, includes an overview of important legal and policy issues with a focus on issues impacting geographic information management and distribution. It discusses such areas as public information access laws and exemptions, privacy considerations, liability concerns, copyright protections, records retention requirements, GIS data and product licensing, and other legal matters.
Chapter 7, Management of GIS Program Technical Elements, gives a comprehensive summary of the main technical management areas of importance to GIS programs. It gives an overview of approaches for managing technical design (system configuration, data, applications) and the development of these technical GIS components. It discusses ongoing technical management and operational concerns, including system administration, software license and support management, database maintenance, and database administration. The chapter concludes with a description of technical standards and their impact on the GIS program.
Chapter 8, GIS Office Operations, Service Delivery, and User Support, contains an overview of critical operational concerns, including workspace design, maintaining a productive work environment, user support management, monitoring user satisfaction, responding to user requests, and a range of routine operational requirements that require the attention of managers.
Chapter 9, GIS Projects and Project Management, covers project management concerns and practices from a GIS project perspective beginning with an overview of project lifecycles (based on practices espoused by the Project Management Institute. It includes a detailed discussion of project planning and estimation, project management structure, monitoring and reporting, risk management, practices for resourcing, and project communications. It also gives an overview of the use of project management software to support project planning and execution.
Chapter 10, Guide to Additional Resources for GIS Managers, identifies useful sources of information, including books, white papers, Web-based resources, professional organizations, and other information resources of value to GIS managers. These information sources are indexed topically to help readers find pertinent resources. Chapter 10 also includes a glossary of management terms.
Appendices: Multiple appendices provide actual cases of GIS program management practices and structure; templates for GIS planning and management documents; and other useful materials and examples that elaborate on topics covered in the main chapters.
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