Merchandise Details
Webinar On Demand: Government Audits and Denials Management Who, What, Where
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Member Price$75.00
Non-Member Price$95.00
Merchandise Description

Webinar on Demand: Government Audits and Denials Management Who, What, Where:  The Road Map to Audit Success
CHIA Product Code: WEB091
Webinar Date: October 25, 2016

About Webinars on Demand: 
CHIA offers Webinars on Demand, which are available for purchase* after the live Webinar has been presented. This convenient format consists of the full 60-90 minute recorded presentation, distributed handout, and accompanying Continuing Education Unit (CEU) Certificate. Each Webinar on Demand is only available for purchase and access for one year after the original recording date. 

After purchase, a Purchase Confirmation will be sent to the purchaser’s primary email address. It contains links to access the Webinar presentation using a streaming or download format. Also included will be the handouts and CEU Certificate links. Participants are encouraged to use the handouts while following the presentation.

*Sold separately from the live Webinar. 


Amy Shaffner is responsible for providing government guidance, support and oversight to acute care facilities at Optum360.  She ensures key stakeholders have the tools, knowledge and processes to effectively manage the government audit responses and minimize the fiscal impact to health systems.   Amy counsels and educates appeal nurse writers and other staff in a variety of subjects relating to the denial process and appeals as well as performing QM audits and promoting standardization of the audit process.  Amy is a graduate of the University of Mary (Bismarck, ND) where she earned a Bachelor of Science in Nursing.  She has 30 years of nursing experience including acute care, home health/hospice, case management, utilization review, and denials management.


•    Define government audits and the denials management process.
•    Verbalize understanding of acronyms used.
•    List top 3 current government audit activities.
•    Discuss the role and impact of Health Information professionals in denial management.
•    Review steps in the appeals process.
•    Verbalize what the future may hold for the health care system relating to government audits.
•    Understand the team concept "We are all in this together".


Amy Shaffner, RN, PSN, PHN
Manager Audit Management and Education, Optum 360


Seasoned CDI specialists, HIM Directors, Clinical Data/Coding Managers, Coding Professionals, Coding Auditors and Reviewers, Appeal writers, Coding Compliance and Revenue Cycle Leaders, Physician Advisors/Champions, and, others in health care settings who work with audits, coding compliance, and denials management.


This program is approved for 2 CEUs by AHIMA, AAPC and BRN. HIM Domain: Performance Improvement, External Forces.