Merchandise Details
Webinar on Demand: Governing Health Information for Better Health
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Member Price$75.00
Non-Member Price$95.00
Merchandise Description

Webinar on Demand: Governing Health Information for Better Health: The Health Care Consumer’s Expectation
CHIA Product Code: WEB120
Webinar Date: August 23, 2017


About Webinars on Demand:
CHIA offers Webinars on Demand, which are available for purchase* after the live Webinar has been presented. This convenient format consists of the full 60-90 minute recorded presentation, distributed handout, and accompanying Continuing Education Unit (CEU) Certificate. Each Webinar on Demand is only available for purchase and access for one year after the original recording date.


After purchase, a Purchase Confirmation will be sent to the purchaser’s primary email address. It contains links to access the Webinar presentation using a streaming format. Also included will be the handouts and CEU Certificate links. Participants are encouraged to use the handouts while following the presentation.


*Sold separately from the live Webinar.

Digital health information has become abundant due to the conversion from paper to electronic health records (EHRs). In addition to EHRs, more data is being captured by remote monitoring devices, personal health records, and mobile apps, to name a few. Consumerism in health care is growing at a rapid pace due to high deductibles and more ways to obtain care.



Health care consumers are judicious about spending and even more selective about where they spend their dollars. Do consumers (patients) really want Uberized health care? The health care industry’s role is changing and must adapt to this new dynamic viewing the patient as a “consumer”. Historically, health care facilities have paid very little attention to customer service; when excellent customer service is the expectation in other industries. Consumers are now expecting the same from health care providers. The consumer will be the primary driver of change in the shift from disease care to wellness care.



HIM professionals play a pivotal role in defining and maintaining the patient’s health information. Governing this health information for better health is key and must be guided by a strategy and a purpose. This presentation will uncover why the patient should be viewed as a hospital’s best customer and highlight:



• An understanding of how health information creates the profiles of the three types of health care consumers and why complete and accurate information is key;

• What consumers expect and demand from their health care providers;

• How to measure whether your hospital or clinic meets the new consumer needs;

• Why a better consumer patient experience will make you more competitive.


Judy Chan, MPH

President, HealthPro Consulting


Judy Chan is an internationally known business leader and consultant with expertise in information technology and health care and is the founder and president of She has worked with providers, payers, and technology companies and is universally recognized for bridging the communication gap between technologists, health care providers, and consumers. Ms. Chan works with providers to create an ideal consumer patient experience. She is a speaker and the author of the recently published book The Patient Paradigm Shifts: Profiling the New Healthcare Consumer. Ms. Chan has a bachelor's degree in Public Health from the University of California at Berkeley, and a master's of Public Health from the University of Hawaii.


All professionals in health care who want to understand how and why the consumer will change health care and the effects on providers.



This program is approved for 2 CEUs by AHIMA, AAPC and BRN. HIM Domain: Technology.