Merchandise Details
Webinar on Demand: Overcoming the Hurdles in Patient Access to Medical Records
Member Price$75.00
Non-Member Price$95.00
Merchandise Description

Webinar on Demand: Overcoming the Hurdles in Patient Access to Medical Records

CHIA Product Code: WEB160
Webinar Date: April 10, 2019


Program Description
When patients and caregivers have access to their health records, they can better coordinate their care, prevent repeat or unnecessary tests and procedures, and have greater control over their health and well-being. More patient health information is available electronically — but patients and caregivers still face challenges in accessing, using, and sharing their data. Patient portals may not include all the information patients need, and what is there may be inaccurate or incomplete; often, health data cannot be requested or shared electronically, or transferred to other health care clinicians without a cumbersome, multi-step request process.


In July 2017, the Office of the National Health Coordinator (ONC) found that while more health information is available to patients electronically, patients and caregivers are burdened by non-interoperable systems and face hurdles obtaining the health information they need electronically, seamlessly, and conveniently. To learn more about the challenges patients face in the records request process, check out ONC’s report Improving the Health Records Request Process for Patients: Insights from User Experience Research.


In April 2018, ONC launched a new consumer-facing interactive online resource, the Guide to Getting & Using Your Health Records, to improve patients’ access to their electronic health information. According to recent data, almost half of individuals nationwide were not offered access to their health information by a health care provider or insurer. The guide was developed in partnership with the Office for Civil Rights (OCR) and shows patients, parents, and caregivers how obtain a copy of their or a loved one’s health record, check it for accuracy, and use it to better manage their health and their care.


ONC is committed to addressing large-scale access and portability issues to help in creating a medical records request process that works for everyone. Attend this webinar and hear stories about patients’ experiences with requesting their medical record, illustrated by personas and journey maps, as well as tips on creating a better records request process. We will provide a demo of the Guide to Getting & Using Your Health Records, and discuss opportunities that health care systems can implement to create a streamlined, user-friendly and electronic medical record request process for patients.


Who Should Attend
Privacy Officers, Security Officers, HIM Leaders, Compliance Officers, Release of Information personnel and anyone who deals with providing access to the health records of patients.


Continuing Education
This program has been approved for 1.5 continuing education units (CEUs) for use in fulfilling the continuation education requirements of the American Health Information Management Association (AHIMA) and Board of Registered Nursing (BRN). Approved by American Academy of Professional Coders (AAPC) for coding-related programs only.
HIIM Domain: Management Development

Lana Moriarty, MPH
Senior Advisor

Office of the National Coordinator for Health IT
U.S. Department of Health and Human Services


About Webinars on Demand:
CHIA offers Webinars on Demand, which are available for separate purchase after the live Webinar has been presented. This convenient format consists of the full 60-90 minute recorded presentation, distributed handout, and accompanying Continuing Education Unit (CEU) certificate. Each Webinar on Demand is only available for purchase and access for one year after the original recording date. After purchase, a Purchase Confirmation will be sent to the purchaser’s primary email address and will contain the access links.