Merchandise Details
Webinar on Demand: Why Patient Matching Is a Challenge
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Member Price$75.00
Non-Member Price$95.00
Merchandise Description

Webinar on Demand: Why Patient Matching Is a Challenge: Research on MPI Data Discrepancies in Key Identifying Fields
CHIA Product Code: WEB112
Webinar Date: April 13, 2017


About Webinars on Demand:
CHIA offers Webinars on Demand, which are available for purchase* after the live Webinar has been presented. This convenient format consists of the full 60-90 minute recorded presentation, distributed handout, and accompanying Continuing Education Unit (CEU) Certificate. Each Webinar on Demand is only available for purchase and access for one year after the original recording date.


After purchase, a Purchase Confirmation will be sent to the purchaser’s primary email address. It contains links to access the Webinar presentation using a streaming or download format. Also included will be the handouts and CEU Certificate links. Participants are encouraged to use the handouts while following the presentation.


*Sold separately from the live Webinar.

EHRs have the potential to improve healthcare through health information exchange, care coordination, and research. However, issues in data integrity pose a significant challenge to using the information for these purposes. Particularly, patient identification matching has been identified has as a major problem contributing to data integrity issues. Deaths due to medical errors are the third leading cause of death in the U.S., killing about 400,000 patients every year and more than 1,000 people each day. Of the 400,000 deaths per year, approximately 195,000 occur because of identity errors. Despite best practices in the area of patient access and medical record management to avoid duplicating patient records, including scrubbing the master patient index, using probabilistic tools to identify and select the correct patient record, adopting technology and educating stakeholders, and monitoring performance, duplicate records continue to be a major problem for healthcare.


Join HIM professionals to gain a key understanding of the complexity of duplicate patient records. During this webinar, attendees will learn about:

• The results from a study using a multi-site dataset of approximately 400,000 patient records with confirmed duplicates

• Underlying causes of duplicate patient records

• Key variants that play into the underlying causes of duplicate records; e.g., middle initial usage, last name hyphenation, middle name letter transpositions, SSN number transpositions, birthdate errors, and more

• Most common data discrepancies in the healthcare industry

• Complexity with patient matching and the impact on organization’s Master Patient Index data.

• How the use of sophisticated technologies such as biometrics, smart card readers, advanced algorithms can aide in front and back end matching

• Need for more enhanced and sophisticated search algorithms

• How policies and procedures for front-end and back-end staff can improve data integrity processes and reduce duplicate records

• Best practices for monitoring, trending, and identifying errors.



CEO & Founder, Just Associates, Inc.


Beth Haenke Just, MBA, RHIA, FAHIMA, a recognized patient matching industry expert is founder and CEO of Just Associates, Inc. (JA) a healthcare data integration consulting firm focused on identity data integrity, data migration and health information exchange. As an HIM and IT professional, she has experience working with all types and sizes of healthcare organizations. Ms. Just served on the AHIMA Board of Directors from 2009 – 2011 and was Chair of both the Finance and Industry Committees. She is currently on the Board of Trustees for the College of Saint Scholastica. She serves on CORHIO’s technical advisory committee and volunteers her expertise to the Colorado Telehealth Network (CTN). She has also served as President of CHIMA and on numerous CHIMA and AHIMA committees and work groups. She is currently serving on the AHIMA Information Governance Principals for Healthcare™ (IGPHC) Task Force.


Megan Munns, RHIA

Identity Manager, Just Associates, Inc.


David Marc, PhD, CHDA
Assistant Professor & Health Informatics Graduate Program Director, College of St. Scholastica


David Marc is an assistant professor and the health informatics graduate program director at the College of St. Scholastica. Dr. Marc has a master’s degree in biological sciences and a PhD in health informatics from the University of Minnesota and is a certified health data analyst (CHDA). Currently, Dr. Marc serves as the chair of the AHIMA foundation research network, a current presenter for the AHIMA faculty development regional meetings, an instructor for the CHDA exam prep workshops, serves on the Minnesota HIMSS board as chair of student affairs, and is the chair for the AMIA education taskforce.


Health Information Managers (HIM)/Directors and Supervisors, Quality/Performance Improvement professionals, Physician Practice Managers and Staff, Patient Access and Registration Supervisors/Managers, Privacy professionals, Compliance Managers and Staff, Information Technology Supervisors, Clinical Informatics professionals, and Health Data Analysts.



This program is approved for 2 CEUs by AHIMA, AAPC and BRN. HIM Domain: Performance Improvement.