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Credit Professional's Handbook
Member Price$65.00
Non-Member Price$80.00
Merchandise Description
CRF developed this handbook for credit professionals as not only a desktop reference but also as a tool to be utilized in the development and education of workers in the field of business credit management. It presents the principles of credit and receivables management as well as the more advanced financial and analytical techniques used in business-to-business transactions. It is intended to be used by both seasoned credit executives and those new to the field as a quick and easy reference and learning aid without extraneous details. The first edition, compiled in 1999 was the first book of its kind where practical knowledge filled the pages for a quick and easy to use reference. This new 2nd edition is pact with over 100 new pages of valuable information.  Contact us to ask about discounted bundle purchases:

The Technical Reference Manual For Credit and Customer Financial Management
Topics include:
  • How to Write a Credit Policy
  • Developing a Job Description
  • Strategies and Techniques to Improve Leadership and Supervision Skills
  • Measuring Internal Customer Satisfaction
  • Internal Analysis of the Credit and Accounts Receivable Operation
  • Developing a Strategic Plan
  • The Basics of Deduction and Charge-back Management
  • Establishing and Maintaining an Efficient Lockbox System
  • Ethics and Laws Affecting Business Credit
  • Credit and Accounts Receivable Primary Systems
  • Measuring Collection Productivity
  • A Credit Manager's Role in a Merger and Acquisition
  • Establishing Bad Debt Reserves & Accounting for Bad Debts
  • Managing the Escheat Process
  • The Administration of Sales Tax Exemption Certificates
  • Performance Measures for Credit, Collections and A/R
  • Third Party Collection Alternatives
  • Examining the New Customer
  • A Practical Approach to Customer and Financial Statement Analysis
  • The Trade Creditor’s Guide to Cash Flow
  • The Auditors’ Report - Its Significance and Meaning to Credit Grantors
  • Understanding and Using Letters of Credit
  • Alternative Methods of Risk Management
  • The Business of Fraud
  • Principles and Methods of Collections
  • Understanding Accord & Satisfaction
  • Dealing With the Distressed Customer
  • An Introduction to International Credit
  • Understanding and Using Credit Scoring
  • Ratios & Formulas for Customer Analysis
  • Glossary for Business, Credit and Customer Financial Management
  • Classification of Accounts
  • Forms & Documents

    This 500 page book must be part of your credit organization's library!
    Over 7,000 copies of the first edition are in circulation.

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