Member Login
Journal Abstracts


Merchandise Details

If an item you purchase is a downloadable product, you will receive an email with instructions within a few minutes of purchase. 
Not all items are eligible for download.

Customer Deductions 2018 Benchmark Survey
Member Price$0.00
Non-Member Price$150.00
Merchandise Description

The Customer Deduction: Impact on Receivables survey was first issued by the Credit Research Foundation in 1998.  Updated approximately every three years, the familiar "Red Book" became one of the best sources of benchmark information on customer chargebacks and deductions.  Including statistics on deduction metrics, internal processes and best practices, companies have long relied on the survey results to measure and evaluate their deduction management performance as well as gain insights for improvement.

Attain Consulting Group worked with CRF on the deduction survey from 2003 - 2012 to analyze and prepare the results as well as provide action-oriented tips & strategies.  Beginning with the 2015 edition, Attain Consulting Group has taken primary ownership of the survey with the support and endorsement of CRF.

Over 200 companies participated in this 2018 survey across numerous industry groups. 


Go to the primary CRF website:  

 | |  | © Copyright 2012

Disclaimer of Information:
Materials contained on this World Wide Website (" and it's associated pages") are for general information only and do not constitute legal, technical or business practice advice or recommendations. We do not undertake to update these materials to reflect subsequent legal, technical, business or other developments. You should not act upon any information contained in these materials without seeking your own professional legal, technical or business counsel.
The information and materials on this Site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein.

Links to Third Party Websites
The Credit Research Foundation may provide hyperlinks to third party websites as a convenience to users of this Site. Credit Research Foundation does not control third party websites and is not responsible for the contents of any hyperlinked third party websites or any hyperlink in a hyperlinked site. The Credit Research Foundation does not endorse, recommend or approve any third party website hyperlinked from this Site. The Credit Research Foundation shall have no liability to any entity for the content or use of the content available through such hyperlink.

© 2020 Community Brands Holdings, LLC. All rights reserved.