The Customer Deduction: Impact on Receivables survey was first issued by the Credit Research Foundation in 1998. Updated approximately every three years, the familiar "Red Book" became one of the best sources of benchmark information on customer chargebacks and deductions. Including statistics on deduction metrics, internal processes and best practices, companies have long relied on the survey results to measure and evaluate their deduction management performance as well as gain insights for improvement.
Attain Consulting Group worked with CRF on the deduction survey from 2003 - 2012 to analyze and prepare the results as well as provide action-oriented tips & strategies. Beginning with the 2015 edition, Attain Consulting Group has taken primary ownership of the survey with the support and endorsement of CRF.
Over 200 companies participated in this 2018 survey across numerous industry groups.