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Use of Shared Service Centers for Credit and Accounts Receivable Policy Setting and Task Completion
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Shared Services is the provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group.  Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.

 

The purposes of this study are to develop a deeper understanding of the degree to which companies are using shared service centers (SSCs) to design and implement credit policy, and to process tasks at various levels within the order-to-cash cycle.  A secondary purpose is to gain an understanding of the differences between what might be considered best practices and best cost procedures.  In order to accomplish this, we have engaged in a two-stage research process detailed in this body of work.

 

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