The CSS Study Guide contains all of the information in the 4th edition plus much more. The best way to prepare for the popular Customer Service Specialist exam also prepares you for working with other technicians and service personnel at your place of employment and at the other firms your company may deal with.
It contains chapter quizzes and an overall practice exam quiz similar to the actual CSS exam. The information contained in this guide is applicable to anyone who works with the public, co-workers, help desk, or as a customer representative.
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Errata sheet: http://www.eta-i.org/5thEdCSSErrataSheet.pdf
*ETA understands each individual is different in regards to their experiences, education, and skill sets. That's why ETA does not require examinees to purchase study materials. By knowing the topics listed on the corresponding competency, an examinee can feel confident that they will succeed on the exam.