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Customer Service Specialist Study Guide - 5th Edition
Member Price$25.00
Non-Member Price$30.00
Merchandise Description

The CSS Study Guide contains all of the information in the 4th edition plus much more. The best way to prepare for the popular Customer Service Specialist exam also prepares you for working with other technicians and service personnel at your place of employment and at the other firms your company may deal with.

It contains chapter quizzes and an overall practice exam quiz similar to the actual CSS exam. The information contained in this guide is applicable to anyone who works with the public, co-workers, help desk, or as a customer representative.

For PREVIEW click here 

*For bulk discounts please call (800) 288-3824 or email ETA at eta@eta-i.org.

This study guide is also available in an online format. To purchase go to: http://eta.eitprep.com/purchase/

Errata sheet: http://www.eta-i.org/5thEdCSSErrataSheet.pdf

 
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