Merchandise Details
Educational Recording: The Economy of Experience (2019)
Member Price$20.00
Non-Member Price$20.00
Merchandise Description

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Session Description: Let’s face it: the days of being the sole recreation provider, only aquatic facility, or even the low-cost rental space in our communities have gone away.  As we navigate the reality of competition in the marketplace, creating “WOW” experiences for active and passive users at both paid and free events can be the most impactful, and often cost-effective, way to further secure the position of your department as a leader in the community.  Learn no-cost and low-cost ways to drive great experiences for every user to build your bottom line!

Learning Objectives
Participants Will:

  • Define the “Economy Experience” broadly and how it applies to your department.
  • Identify opportunities to leverage daily guest interactions to provide memorable experiences.
  • Outline a plan to create “wow” experiences in programs and at events.                                 

Speaker Info:

Kirsten Barnes

​Kirsten is Missouri born and raised and lives with her family on the plains of Kansas. As a graduate of the Missouri State University Recreation and Leisure Studies program, Kirsten's career in recreation has included overseeing programs serving a variety of populations including youth sports leagues, summer camps, senior programming, ice arenas, golf courses, and special events. She currently works with recreation agencies and municipalities to provide customized professional development and frontline trainings. Kirsten has also spoken at educational conferences and trained frontline teams at facilities throughout the country as well as speaking at the NRPA Annual Conference and National Aquatic Conference, and was a faculty member of National Aquatic Management School for four years. She is a Past President of the Missouri Parks and Recreation Association and was the Marketing and Public Relations representative for the National Recreation and Park Association Annual Conference Program Committee. 


120 minutes
0.2 CEUs