Shopping

Guest
Merchandise Details
Dealing with Challenging Patrons and Safety Situations
Member Price$0.00
Non-Member Price$0.00
You can earn education credits by purchasing this product.
Credits will only be earned after the product is paid in full.
Education Credit:
Credit Amount: 1
Merchandise Description

Dealing with Challenging Patrons and Safety Situations
July 20, 2021

Learn the do’s and don’ts of dealing with challenging patrons, including rude, entitled and demanding people; harassing patrons; patrons dealing with homelessness, mental illness, or substance abuse; tweenagers; angry parents; Internet hogs; and others who want to disrupt the library environment. This workshop offers practical, realistic tools, which will make your facility a better, safer place to work.

Presenter: Dr. Steve Albrecht

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics.

 

© Copyright 1996-2021 Southeast Florida Library Information Network, Inc.
Office 452, Wimberly Library, Florida Atlantic University
777 Glades Road, Boca Raton, FL 33431
Phones: 561-208-0984 - 877-733-5460 (toll free)
email: training@seflin.org


The Southeast Florida Library Information Network and related materials are funded under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, and the Library Cooperative Grant, from the State of Florida, both of which are administered by the Florida Department of State's Division of Library and Information Services.


© 2021 Community Brands Holdings, LLC. All rights reserved.