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Team WFM: Building a Collaborative Process for Contact Center Staffing
Member Price$19.95
Non-Member Price$19.95
Merchandise Description

This book is designed to communicate the importance of contact center staffing to the entire enterprise.  Every department within the company has a role to play in getting the right number of people in place to handle the customer contacts in a timely and quality manner.  And each department will be affected when the center is understaffed.  It takes a united effort to achieve the organization's goals.  

 

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