Join the SOCAP Florida Chapter for a chapter event on May 31, 2013!

"Knowledge Management - Move From Firefighting to Prevention/Enhancing Front Line Success"

John Goodman will present the latest trends in contact prevention, empowerment and knowledge management that produce improvements your CFO and CMO will appreciate.  Learn about proactive education, Psychic Pizza, Flexible solution spaces and how Big Data and Knowledge Management can make your life easier.

John Goodman is Vice Chairman of Customer Care Measurement & Consulting and a frequent speaker at SOCAP events.  He has managed more than 1,000 customer service studies, including a White House sponsored evaluation of customer service in government and Business.  He also led studies of word of mouth and word of mouse (on the Web) and the bottom-line impact of consumer education.  He has assisted more than 40 Fortune 1000 companies in service and Voice of the Customer initiatives.

Location: Uniters North America, 1700 Palm Beach Lakes Blvd, West Palm Beach, FL 33401

Time: 10:30am - 2:00pm

Registration Fees: $30 for members, $35 for non-members.