Session Details

STAFF SESSION: Mr. Ken Alexander "The Technology of Relationships"

(Event: 2012 GLAO Annual Session)

Oct 12, 2012 8:30am - Oct 12, 2012 10:00am

Session Type: Lecture

Track: Staff Session

Description

STAFF SESSION - Mr. Ken Alexander

8:30am - 10:00am CE Units: 1.5 hours
10:30am - 12:00pm continued

“The Technology of Relationships”

Lecture Synopsis:
How does a practice move beyond controlled and mechanical behaviors to a place filled with excellence, excitement and joy? In this fun and rewarding lecture Ken Alexander will share the vital secrets of “The Technology of Relationships” that has proven to be a super success in moving his orthodontic clients towards the necessary changes in designing practice systems while developing great relationships. For more than 25 years Ken Alexander has been teaching winning principles for orthodontic practice success in new patient enrollment, customer service, scheduling, patient cooperation, and team building, all based on the key principle that“ Relationships are the Most Important Things in Life!” Change is never easy, and often not sustainable, unless one first understands correct thinking and makes proper choices that lead to excellence of service and the best you can be!

Educational Objectives:
1) That the listener will gain an understanding that successful behaviors always follow right thinking and destructive behaviors bad thinking. Constructive criticism can be one’s best friend when it comes to changing behavior as one finds the lies and replaces them with the truth for both systems and team building.
2) To expose the listener to key concepts and principles that lead to proven successful outcomes in building relationships with customers including truths related to New Patient Enrollment, Customer Service, Scheduling, Patient Cooperation and Team Building.
3) That the listener will come to understand the importance of improving self and being the right person, along with what it takes to be part of a winning team and not a whining team.