Session Details

 

STAFF SESSION: Ms. Elizabeth Franklin “Malpractice Prevention for Orthodontic Staff”
(Event: 2012 GLAO Annual Session)

Oct 12, 2012 3:30pm - Oct 12, 2012 5:00pm
Session Type: Lecture
Track: Staff Session

Description
STAFF SESSION – Ms. Elizabeth Franklin

3:30pm – 5:00pm          CE Units: 1.5 hours

“Malpractice Prevention for Orthodontic Staff”
Lecture Synopsis:
This program will discuss malpractice in the orthodontic office from the view point of the orthodontic staff.  Staff can, by the various jobs they perform, cause malpractice claims and also prevent them.  From the tasks of appointing, to completing the financial contract, to removing braces, etc. there is interaction with patients and the chance to create satisfaction or dissatisfaction.  Keeping claims, lawsuits, and regulatory complaints to a minimum is important; attend this program to learn how.

Educational Objectives:
1) Learn to recognize staff involvement with malpractice.
2) Learn where communication can enhance patient satisfaction to prevent claims.
3) Learn effective records documentation to provide good patient care and maximum defense to claims.