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Crisis Assessment and Intervention When Trauma Strikes: A Five-Step Approach to Foster Hope

Oct 13, 2021 01:00pm -
Nov 03, 2021 03:00pm

Event Description

***Training is sold out. Please email to be added to the waitlist.***


Crisis Assessment and Intervention When Trauma Strikes:
A Five-Step Approach to Foster Hope, Collaboration, and Change


Wednesday, October 13, 20, 27 & November 3, 2021

1:00 pm – 3:00 pm Eastern Time


The soaring pressure and lofty expectations confronting educational and human services professionals are having an impact on all levels of the workforce.  As such, it is increasingly apparent that the COVID-19 pandemic, racial unrest, political strife, and economic disparities leave many well-meaning professionals feeling overwhelmed, under-supervised, and highly susceptible to symptoms of primary and secondary traumatic stress. Facilitated conversations using a Five-Step approach is one way to foster the hope, collaboration, and change needed to assess and intervene when trauma and tragedy strike. These facilitated conversations seek to cultivate environments of safety and trust, significant supervisory support, increased tolerance for ambiguity and stress, and a well-formulated team orientation. 


By and large, when interdisciplinary professionals feel constructively nurtured, stimulated, and appreciated for their role in the agency, they become more sensitive to families and communities in pain and suffering.  Preventing and limiting the harmful effects of primary and secondary stress for our workforce is best mitigated by recognizing the “emotional labor” of human services work, and creating healthy spaces for self-care, mindfulness, and enduring support. 


This skills-based training is appropriate for clinicians, educators, healthcare professionals, and graduate students representing various disciplines. Please note: Due to the nature of this training, sessions will not be recorded so live participation is needed from registrants.


In four training sessions, we will examine facilitated conversations in a range of organizational contexts, driven by different content areas such as administration and leadership, conflict resolution, teambuilding, responses to traumatic events, and wellness, among others. Participants will:


  1. Receive exposure to a Five-Step approach to facilitation of safe and effective assessments and interventions with individuals and groups experiencing trauma and intensive interpersonal stress.
  2. Consider ways in which trauma and interpersonal stress impact them personally, professionally, and organizationally.
  3. Reflect upon the influence of age, culture, development, ethnicity, gender, race, sexuality, spirituality, and responses to trauma in their work with clients, communities, and colleagues.
  4. Utilize the group as a laboratory for learning, personal growth, and professional support.


Group culture is one of the most powerful forces we encounter as professionals and human beings. Healthy families, organizations, and teams share common features.  These characteristics are building blocks for healing, empowerment, and resilience during times of crisis and trauma.  Effective and respectful facilitated conversations assume that as helping professionals and organizations enhance their capacity to rebound from immediate crisis and weather persistent stress, they also gain vital resources to deal more efficiently with future challenges.  Thus, in fostering resilience among professionals, every learning moment is a preventive measure.


About the trainerMichael J. Schultz, Ed.D. is a licensed psychologist, family therapist, systems consultant, and Senior Fellow with Child Welfare League of America (CWLA). Visit his website to learn more. His recently published book in collaboration with CWLA is titled, Systems Consultation When Trauma Strikes:  Stories of Hope, Collaboration, and Change.

***Please email to be  added to the waitlist***

Training Dates and Time: Each of the four (4) training sessions will be held on Wednesdays in October and November for two (2) hours, 1:00 pm – 3:00 pm Eastern Time:  October 13, 2021; October 20, 2021; October 27, 2021; and November 3, 2021.


Training Registration Fee* for CWLA Members $245; for Non-Members $295 (registration is limited)


*Registration fee includes a copy of Michael J. Schultz, Ed.D. new book released in collaboration with CWLA titled, Systems Consultation When Trauma Strikes:  Stories of Hope, Collaboration, and Change.


Training CEUs for CWLA Members $25; for Non-Members $35

Eight (8) Continuing Education Units (CEUs) are available for the four training sessions, provided through NASW – Washington State Chapter. Participants must submit session evaluations and quizzes to receive CEUs.


Training Location: The training will be virtual using the Zoom platform. Zoom links will be sent out once participants have registered for the training.


Questions regarding registration should be directed to Samantha Carter at Questions regarding the training content should be directed to Julie Collins at




Space is limited and available on a first come/first served basis. Requests for refunds must be received in writing no later than one week prior to the event. A $35 service charge will be assessed on all canceled registrations. Early registration is encouraged, as space is limited. CWLA reserves the right to cancel a training in the event of insufficient registration.


Registration can be processed online with a credit card payment. To pay by check, select payment option "Bill Me" and mail check payment with a copy of your registration confirmation to:


Child Welfare League of America

PO Box 75171

Baltimore, MD 21275-5171


Event Type:Training
Early registration ends on Sep 09, 2021.
Regular registration starts on Sep 10, 2021 and ends on Oct 12, 2021.
Late registration starts on Oct 13, 2021.
(GMT-05:00) Eastern Time (US & Canada)