Dealing with Difficult People is a two-part online series that will be held on October 8-9, 2013.
Chances are, you have dealt with a difficult person at some point in the past (maybe today??). It doesn’t seem to get any easier, does it? With the tips you learn in these sessions, you may never consider it “easy,” but you will begin to understand why they behave the way they do – and after all, it’s the behaviors we find difficult, isn’t it? AND, we’ll discuss tips on how to handle those behaviors.
Give your self-confidence – and self-awareness – a boost by attending one or both of these workshops!
Part 1: Why and Who?
Session one of the Dealing with Difficult People series, “Why and Who?,” explores why we should even bother understanding the people behind difficult behaviors. We delve into the “intent” behind those difficult behaviors to see why one person is likely to exhibit a specific behavior, while someone else acts totally different – and still annoys us! If you’ve ever wondered if a certain person got up this morning intending to aggravate you, this session will answer that question! (Hint: the answer is “no, probably not!”) . We’ll also begin to understand specific behaviors, such as tanks, snipers, and know-it-alls, and whiners ~ what we should and should not do if we want our interactions with them to be effective.
Register separately for Dealing with Difficult People Pt. 2: Cool, Calm and Collected
Note: Either of these sessions will help you be more effective in dealing with difficult people - we encourage you to attend both to get the maximum benefit!
This webinar series will be delivered via SEFLIN Connect. Log-in information will be emailed approximately one week before the course.
Presented by: Linda Bruno
Linda has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.
Registration deadline: 10/01/2013
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.
Non-Member Registration Form