Toxic behavior can seem to defy logic and understanding. Some are oblivious of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, dealing with toxic behavior, whether it's coming from a supervisor, colleague, or patron, can be very stressful.

To deal with toxic behavior successfully, you need a set of approaches that enables you to control what you can and eliminate what you can’t. The important thing to remember is that you are in control of far more than you realize.

Join us for this interactive and informative program and learn ways to more successfully deal with toxic behaviors you experience in your library and your life. You’ll be glad that you did!

Presenter:  Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world.