The Leadership Series includes four one-hour webinars.
Part 3: Courageous Conversations of Accountability: Managing Others Without Deflating Their Morale or Motivation
Create a work team or department of individuals that are accountable for their work isn’t just a matter of focusing on what your people are doing wrong.
When performance and behavior issues arise, you need to be ready to talk with the employee about your expectations and the behaviors and results that you want to see moving forward.
This interactive and informative webinar will give attendees:
- Ideas for improving your courageous conversation skills
- The three opportunities to have accountability conversations with the people you manage
- A five-step approach to enforcing accountability with employees
- The two things to avoid when having courageous conversations of accountability
This webinar will be delivered via SEFLIN Connect. Log-in information will be emailed approximately one week before the course.
Presented by: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Registration deadline: 08/16/2013
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.
Non-Member Registration Form